The Bent Rod Outdoors is committed to protecting your privacy. We do not share information with ANY third party. If you sign up for our newsletter, we will send you periodic information on specials offered specifically to our on-line customers. If you change your mind and wish to be removed from our mailing list, you can do so at any time.
The Bent Rod does not sell, trade or rent your personal information to others.
Our website is encrypted (SSL), so you can be assured your private information and financial transactions are protected. We do not keep your credit card information on file.
How can I view the status of my order?
Click "Here" to go to the My Account page and sign in with your email and password. This page lists all your orders. Click the date of the order whose status you wish to view.
Our goal at The Bent Rod Outdoors is to ship your order as quickly as possible. We ship Monday through Friday. All orders received on weekends or holidays will be processed the next business day. Sorry, but over-night shipping is not possible do to our remote location in Idaho. Presently, online orders may be shipped to the United States only.
Standard Ground: Continental 48 States. Please call for quotes to Alaska or Hawaii
In-stock merchandise will normally arrive in 4-7 business days after the order is received. Business days do not include weekends and holidays.
We ship Fed-Ex, USPS or UPS, and we will determine the best, and fastest way to get your product(s) to you.
The Bent Rod Outdoors offers 2-day Express Delivery service upgrades. See details on upgrade charges when you view your cart at checkout. 2-day orders placed by 10:00 am (Mtn Time) should ship same day. Sorry, items that are oversized are not eligible for upgraded shipping option. You will receive e-mail conformation as soon as your item is shipped, along with a tracking number. You can review your status on our order status page when you sign in to your My Account page. Orders will be shipped by UPS, Fed-EX, or USPS.
In some cases there may be additional shipping charges not identified in the product description for oversize and heavy items. We will not charge the additional shipping without first informing you.
The Bent Rod Outdoors store pick-up: Our retail store is located in Challis, Idaho.
Store hours are 9am to 6pm Monday through Saturday, and 9am to 5pm Sunday. All Store Pickup orders will be ready for pickup within 24 hours of placing your order if the item(s) are in stock at our store. Some items on our website are shipped from other locations. Please call or e-mail to make sure it is in stock at our store. All items ordered to be picked up at store will be charged the 6% Idaho tax. If it is an in-stock store item no shipping charges will be applied.
If an item is showing as "in stock" and is placed in your shopping cart, it is assumed to be in stock. We try our best to keep inventory numbers correct however, in some cases, inventory errors do occur. If for some reason we cannot fill your entire order, we will contact you directly within 24 hours of the time you placed your order.
There are no taxes charged when purchasing Gift Certificates, however purchases paid for with a Gift Certificate may be subject to tax.
Back-Order Shipping Charges
All back-order items will ship separately from your original order and will not incur a separate shipping charge.
Refusal of Package Upon Delivery
If upon delivery of your order, the package is refused, you will be responsible for all shipping charges.
If you have any questions about your order, please email us at at firstname.lastname@example.org or call us at 208-879-2500 or (888)BENTROD.
Returns and Exchanges
Your satisfaction is important to us at The Bent Rod Outdoors. If you need to return a product, we will make every reasonable effort to satisfy you.We stand behind our products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return your merchandise within 30 days for a full refund or exchange. We will apply your refund, (less shipping and handling if you were originally charged shipping), to the original form of payment. If you would prefer an exchange we will send it promptly. After 30 days, we will offer an exchange or store credit (The Bent Rod Outdoors Gift Card) with proof of purchase. Please indicate reason for return and the action to be taken (exchange/refund). For your protection, please insure your package is insured for its full value.
Returned items must be be in their new and original factory condition
No return on any chemicals including pepper spray, bear repellents, etc.
If you would like to exchange an item please contact us at info@thebentrod or call us at (208)879-2500, (888)BENTROD to arrange your exchange.We will be happy to assist you. Unfortunately, we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 20% restocking fee, and original shipping and handling will not be refunded on refusals.
Additional Terms & Conditions
- Acceptable Content. Any offensive, defamatory, and illegal material cannot be posted on the website.
- Acceptable Use. Users may not harass or annoy other users, promote content that violates its policies, or transmit illegal material through the site or its servers.
- Modification. Company reserves the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this Agreement.
- Governing Law. This Agreement shall be governed in all respects by the laws of the United States of America and by the laws of the State of “IDAHO”. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in IDAHO, as applicable, for any matter arising out of or relating to this Agreement, except that in actions seeking to enforce any order or any judgment of such federal or state courts located in “IDAHO”, such personal jurisdiction shall be nonexclusive.